Messaging And Marketing Automation: Here’s How Luxury Brands Are Hacking Growth In A New Customer Era

MILAN, ITALY - JANUARY 14: A model walks the runway at the Gucci fashion show on January 14, 2020 in ... [+] GETTY IMAGES

Like everything living thing, growth occurs in all facets of human endeavor. This growth is a result of change across systems and sectors. The marketing mix that worked for luxury brands in the past is certainly not the same for today’s customer era. In a word, the nature of consumer needs has changed. In response to this, the marketing efforts are increasingly geared towards addressing the real needs of the target audience. The emphasis has moved from product features to how these features address the needs of the target audience. By doing this, luxury brands like Gucci and Chanel are able to appeal to the emotions and desires of the audience, especially on the luxury side of things.